FAQ

How will my parcel arrive?

Our number one priority is that our parcel arrives in happy, healthy condition. You never know what adventures a parcel can get into making its way to your home! Our plants ship in their nursery grow pot to allow for a safe and comfy ride all the way to your doorstep. Allowing plants to stay in their grow pot while being shipped helps reduce the risk of stress and shock that could happen if they were to be potted in a new planter before leaving the greenhouse.

In our stores, we offer freshly pot plants in-store for our customers. Plants potted in our shops have a shorter journey to your home so we love offering this service for local plant parents.

What if my order is a gift?

First, lucky them! Second, on our cart page, you’ll find an option to add a gift note. You can rest assured that all orders are shipped without pricing information and include directions on how to access our digital Care Library for plant care instructions.

You can also let your gift recipient know something is on the way from yours truly by filling out this form – also linked in your order confirmation email. (Don’t worry, we won’t spoil what the surprise is or send them any marketing emails.)

What payment option do you offer?

We accept all major credit cards, including PayPal, Apple Pay, Google Pay and Afterpay, which allows you to pay in installments.

What is your privacy policy?

Please reference our Terms & Conditions and Privacy Policy.