Customer support

  • What should Ido if the indicator light is not lit?

--See if the system is still at normal operating status, if not, please check whether the power supply is properly connected.

  • What should Ido if the button malfunction?

-- Press the button to determine whether there is resilience.

--Check if the color illumination on the button switches.

  • If the pump stop stops working?

-- Check if the waterproof connector is tightly inserted.

--Check if the water pump socket is connected correctly.

--Check if the water level has immerged the pump.

  • Low or no rate of flow from pump?

--Please make sure the pump filter is properly cleaned.

--Double check if the water level is within the proper operating range.

  • LED light malfunction?

--Check if the LED jacks are connected properly.

--Check if the control button is malfunctioning.

--If some particular LED diodes are not working, this indicates a partial breakage on specific diodes, not the whole panel.

  • Fans stop work?

-- Check if the fan interface is connected correctly.

  • Indicator color switching malfunction?

-- Check the system operation status in order to find out whether it is a hardware or a software related malfunction.

  • What if the indicator light flashes?

--Check if the pump is tilted.

--Check if the water level detection is normal.

--Check if the waterproof connector is tightly inserted.